Carrier

Telecom Carrier Services

DO CARRIER ISSUES TAKE UP too much time?


When you have a problem with your data or voice service, it can mean hours—even days—of phone calls, emails, and troubleshooting for your team—time you don’t have. And if your offices span cities, states, or countries, then you have multiple carriers, vendors, and contracts to manage. No simple task.

Maximizing Business Potential

Reductions in operational expenditure and the ability to focus your IT team on your core business, means that data centers offer organizations the ability to maximize the potential within their businesses. Do businesses have a team where people are available 24/7/365 to re-boot servers when they fail at 3 a.m.? Colocation companies specialize in data center and network services so businesses don’t have to.

For financial directors and IT directors, colocation provides the perfect win-win scenario, providing cost savings and delivering state-of-the-art infrastructure. When comparing the capabilities of a standard server room to a colocation solution, an assessment of the power alone demonstrates the gap between in-house solutions and utilizing the expertise of a specialist.

While many in-house server rooms have access to power and may well have air conditioning and battery back-ups, this system does not fully protect infrastructure. Organizations need to consider whether their power solution also include diverse power feeds and distribution paths, with dual generator systems that can be re-fuelled while in operation as well as onsite fuel reserves. Do they have diverse cooling systems, with UPS support in place? Who is monitoring their power and battery levels 24/7? Do they have a 100 percent uptime solution?

Benefit From Our Carrier Relationships

Our long-standing, executive-level relationships with carriers and vendors gives us direct, dedicated access to top level technicians. Standard escalation paths are circumvented, expediting service restoration. When an issue arises, simply contact us—you have a single point of contact for all carrier-related issues.

Our team works with carriers on your behalf.

We work with more than 100 carrier and solution partners.

We resolve service issues 24/7/365.

Our IT expertise, carrier relationships, and unwavering sense of urgency make us uniquely qualified to take the burden of issue resolution off your hands. Whether you choose Splice for telecom services or you keep your existing service provider contracts in place—we work directly and proactively with carriers and vendors to open, manage, and close service tickets on your behalf.

Count on quick resolution.

Criteria Priority 1 Priority 2 Priority 3 Priority 4
Service level objective Outage Degraded service Quality issues Information requests
Issue examples Circuit is down; degraded service bandwidth or access Partial use of service; intermittent problems and quality issues Prefix updates; DNS requests Carrier equipment access request; test assistance
Ticket creation time 0–15 minutes 0–25 minutes 0–35 minutes 0–60 minutes
Status updates Every hour Every 2 hours Every 4 hours Every 12 hours
Maximum resolution time c1

HOURS

c2

HOURS

c3

HOURS

c4

HOURS


Open a ticket in seconds.
Requesting a service ticket is quick and easy. Simply call or email us, or visit your personalized portal—Splice Customer Connect—and request a ticket online.

Splice executives are apprised of all Priority 1 issues.
Get updates any time.
With Splice Customer Connect—your personalized portal—the latest information about incidents is always at your fingertips.

Network provisioning, with dedication and speed.

Whether you need network provisioning for a new installation or you need to add, move, change, or disconnect all or portions of your current network infrastructure, simply turn the task over to our team of experts and we’ll work with your carrier to get the job done.
We assign a project manager to every provisioning job—a seasoned IT professional who understands both the technical and the procedural sides of network provisioning

Provisioning Services

We approach provisioning with precision and speed.
Count on a proven process.
Our proven process enables us to complete provisioning projects an average of 14 days faster than carriers do.
• Project Management
• Installation Type
• Initiate a new installation
• Move, change, disconnect an installation
• Issue Resolution
• Escalate and manage issues
• Status Information
• Real-time updates, scheduled reports
• Carrier Management
• Milestones
• Order entry
• Engineering review
• Site survey
• Installation and testing
• Communications
• Regularly scheduled conference calls

We Provide More than Circuits, We Provide Solutions

We’ll assess your data networking requirements and design a customized solution to meet them. Whether you need a simple high-speed connection for email and file transfer or an ultra-fast connection with scalable bandwidth for your enterprise, we’ll deliver the right solution for your business.

Data Services
When you choose Splice, you receive cost-effective connectivity backed by 24/7 support.
The synergy of shared goals
Our allegiance lies with you—not with individual carriers and service providers. As a result, we bring an unbiased viewpoint to every engagement—a level of objectivity that brings a rich and diverse set of options to the table, for your consideration.
• Data Services
• Direct Internet access
• Private line
• Multi-protocol Label Switching (MPLS)
• Additional Services
• Voice and web conferencing
• Structured cabling services
• NOC and provisioning services included

1 Scalability
Did your computing needs shoot up overnight? Or did they drop drastically during your slow season? Instead of having to hire — or fire — new staff or purchase more equipment to handle it yourself, you can just make a call to your colocation provider and scale your service up or down as needed.

2 Connectivity
Colocation providers keep your servers in climate-controlled data centers, with high bandwidth speeds, and excellent redundancy for network connections. You won’t have to pay the costs to purchase and maintain this kind of IT infrastructure in your own offices, and your internal IT staff can focus on other business operations.

3 Security
Quality colocation providers house your servers in secure data centers, with security measures that include biometric scanners, closed circuit cameras, on-site security, coded access, alarm systems, and more. And with colocation, you don’t have to hire or purchase any of these security measures yourself — it’s all included in your service plan.

4 Stability
If you have to move offices, or are hit with a power outage, or suffer a natural disaster, you won’t have to worry about your data or services going down. A colocation provider will have multiple backup generators and contingencies in place to ensure that there is never an interruption in service, for you, or for your customers.

5 Predictability
Not only does using a colocation provider often save money, but it also turns unpredictable capital outlays into predictable monthly expenses.  You only pay for your own equipment, not a whole datacenter.  Your company will be able to budget for IT needs and allocate existing resources more efficiently.

Let’s work together! Drop us an email to get started!